Corollary A: Behavior is not binary; base pay and bonus are not the only tools available to achieve the outcomes you seek. Corollary B: Having only a hammer and a screwdriver in your toolkit is no way to build a stable house. A building does not come together because people simply show up and work hard. It comes together because different tools are used for different purposes. A saw cuts. A level aligns. A tape measure confirms. Scaffolding provides access. A blueprint guides

When employees do not receive information, they do not stop forming opinions.

Image Courtesy of AP Photos Like many sports fans, I've been thoroughly enjoying the FIFA Club World Cup. Like many Americans, though, I'm still trying to make sense of football's seemingly endless rules—when referees intervene, when VAR is used, and how those decisions are ultimately made. That uncertainty took center stage during one of the tournament's most talked-about moments involving USMNT forward Folarin Balogun. After Balogun received a straight red card, multiple me